Substitution

By placing an order, you are authorizing  The Village Greenery to make substitutions allowed by stringent guidelines. The Village Greenery will always attempt to fill the order as closely as possible; however if the container, flowers, or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order.

If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, the filling florist will replace the arrangement at no additional cost. However, we reserve the right to substitute alternate color on roses; that is, should you place an order for a particular rose color and it becomes unavailable, we will substitute an alternate rose color without notification. The placement of your rose order implicitly authorizes us to change rose color as necessary, without contacting you.

The Village Greenery will gladly refund any purchases if the filling florist fails to provide a resolution to any problem that occurs during the preparation and/or delivery of the item.

Delivery

If any customer reports that an order is not delivered, we request 24 to 48 hours to contact the filling florist to determine the arrangement’s whereabouts. We reserve the right to attempt a redelivery if (a) the recipient is not home during the time of delivery; or (b) no neighbor is available to accept the delivery on behalf of the recipient.

If it is determined that the filling florist did not make the delivery attempt, we will gladly provide you with a refund. We always ask that the filling florist provide an apology arrangement to the recipient if it is determined that the filling florist was at fault, regardless of the circumstances.

Same Day Delivery

If your order is placed by 12:00 noon in the recipient’s time zone, same-day delivery is generally available throughout the US and Canada. Funeral orders can be delivered same day with a 4-hour lead time. Deliveries for morning services must be received the day prior by 2PM in the recipient’s time zone.

Funeral Delivery

You can trust The Village Greenery to handle your funeral delivery with the upmost
care. Please help us make your experience flawless by following our funeral delivery policies:
• For afternoon delivery Monday-Saturday, orders must be received with a 4-   hour lead time (i.e. a 2PM funeral delivery needs to be received by 10AM).
• For morning delivery Tuesday-Saturday, orders must be received the day    prior by 2PM in the recipient’s time zone.
• For Monday morning delivery, orders must be received before 11AM Saturday    in the recipient’s time zone.
• For services held on Sunday, most deliveries will take place on Saturday    afternoon. Orders must be received by 10AM on Saturday in the recipient’s    time zone.

Time Deliveries

We would be happy to honor requests for specific time deliveries namely AM, PM or by a specific time in the afternoon, such as by 4:00 PM., if the order is placed 24 hours in advance. Please make your request in the “special instructions” field in the shopping cart. We will make every effort to meet your special delivery requests; however, in some cases, delivery may not be possible by the requested time due to circumstances beyond our control. Also, in general, we are unable to accommodate specific times during the two day period prior to and including the major floral holidays: Valentine’s Day, Easter, Mother’s Day, Sweetest Day, Thanksgiving and Christmas.

Sunday and Holiday Deliveries

Delivery service is often not available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may have to be delivered the day before or the day after the date requested.

Specific Requests

Same-day delivery is commonly requested of us, and in the majority of situations we can satisfy this request if the order is placed by 12:00 noon PST.

If you have other specific delivery requests or a very specific delivery time request then please contact us at 1-800-636-1336. Although phone service is available 24 hours a day, it is best to inquire about unusual delivery requests by calling between 8 AM and 7 PM MST

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site, we need your contact information including your name, e-mail address and mailing address. We use your purchase history, contact information and other registration information to send you information and to otherwise enhance your shopping experience.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users’ demographics and interests, so that we can better understand and serve our users.

“Cookies”

“Cookies” are small files which store certain information about your activity on the website and are stored on your computer’s hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

The Village Greenery values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.

If you send us personal correspondence, such as emails or letters or if other users or third parties send us correspondence about your activities on our site. We may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for terms of use.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that “perfect security” does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

We may update this privacy statement from the time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in the privacy statement Questions and comments. We welcome your questions and comments about the privacy Statement.

Coupons and Discounts

If you have been given a promotional code to apply to your order, enter the code into the promo code box at checkout.Please note that promo codes cannot be combined and are  valid on future orders only.